Screen shot

Program description

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.

What is new:
Build 167 offers a number of product fixes including asset search and permisisons, knowledgebase calander, and more

Add your comment

Title of your comment:

Your comment (max. 1000 characters):

Your name/alias: Guidelines for writing a comment: Try to be as clear as possible. Write using plain text, although you can use the following html tags: <b> <i> <u> <ol> <ul> <li> <br> <p> <blockquote>. Do not use urls in the text. Do not use offensive language. If your comment is inappropriate it will not be used.

How would you rate this product? 5 - Excellent   4 - Very Good   3 - Good   2 - Fair   1 - Poor   0 - Rubbish